WALNUT MELBOURNE aims to provide exceptional customer service to all its customers. We are determined to ensure you are very satisfied with your order. If you have any concerns or questions regarding your order please email info@walnutmelbourne.com and we will endeavour to rectify the situation for you as soon as possible.

On all Australian orders, WALNUT MELBOURNE prices are inclusive of the 10% GST charge on purchases. On International Orders, no Australian GST is charged for the product; however, it is the law that GST is applied to freight. All prices shown on www.walnutmelbourne.com are inclusive of GST and a breakdown is provided within the checkout. 

All prices shown are in Australian Dollars.

Please note that colours of products will sometimes vary depending on the quality and make of the computer systems or monitors they are being viewed on.

Once order placement has occurred, you are engaged in a contract that sees you accept the prices and descriptions of the items you have ordered. Once an order has been placed with WALNUT MELBOURNE, you will receive an email confirmation of payment. This email does not indicate acceptance of the order, it is simply a confirmation that we have received it.

Unless an order is cancelled by you - the buyer, the order acceptance does not occur until WALNUT MELBOURNE has emailed you informing you that your order has been dispatched. Once this has occurred, the sale contract has concluded.

If we are unable to obtain authorisation for payment or in the case where we may suspect fraudulent use of credit card – we reserve the right not to accept your order. We also reserve the right to not accept your order if certain shipping restrictions apply to the area of delivery, or if the item ordered is out of stock or withdrawn from sale for any particular reason.

Payment is made using eWay. Payment will be processed as soon as your order has been submitted. In the event that your order cannot be filled – a refund for the full purchase amount will be processed immediately.

All credit card transactions on WALNUT MELBOURNE online are processed using eWay, a secure online payment gateway that encrypts data obtained from customers using Ingrian Devices to provide the highest level of protection available. Ingrian devices provide tamper-resistant protection of cryptographic keys to ensure encrypted data is kept private and secure.

WALNUT MELBOURNE aims to keep content as up-to-date and accurate as possible. WALNUT MELBOURNE makes no representation, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of the information contained in the website. WALNUT MELBOURNE does not accept responsibility for any errors, or omissions in the site contents, although, WALNUT MELBOURNE will be pleased to correct any errors displayed on our web pages if advised of them. WALNUT MELBOURNE reserves the right to change or discontinue any aspect or feature of this website. WALNUT MELBOURNE intends to use royalty-free material for the site and not to use any copyrighted material. If this occurs, we will remove it. WALNUT MELBOURNE does not accept any liability for any loss or damage suffered (directly or indirectly) by making use of the site’s information. Nor can we guarantee that pages will display correctly in all web browsers or that the website will be online at all times. We cannot accept responsibility for events publicised on our site and we advise anyone planning to attend at an event listed to recheck details. WALNUT MELBOURNE cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may happen when accessing this website. With any Links posted, the onus is on the visitor and WALNUT MELBOURNE is not responsible in any way for any of their contents.

If you are under the age eighteen (18) years you CANNOT place orders with WALNUT MELBOURNE. By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years. Should WALNUT MELBOURNE suffer any damage or other losses as a result of a transaction entered into by a minor, WALNUT MELBOURNE reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with WALNUT MELBOURNE.

We will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise. Our maximum aggregate liability for any products supplied to you whether, in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the products(s) in question.

Whilst WALNUT MELBOURNE employs the latest in Secure Sockets Layer (SSL) technology software for its transactions with our customers, WALNUT MELBOURNE will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.

WALNUT MELBOURNE shall not be liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of WALNUT MELBOURNE, and WALNUT MELBOURNE shall be entitled to a reasonable extension of time for the performance of such obligations.

These Terms and Conditions shall be governed by and construed in accordance with the laws of Victoria, Australia and shall be subject to the non-exclusive jurisdiction of the courts of Victoria, Australia.

Our website is provided in the state of Victoria, Australia and conditions of use are subject to Australian law which governs this User Agreement. We do not guarantee continuous, uninterrupted or secure access to our website and operation of our website may be interfered with or adversely affected by numerous factors or circumstances beyond of our control.

For further information, about any of the information in this statement, please contact our management at the email address info@walnutmelbourne.com